Ladbrokes Mobile App FAQ

WHAT'S SO GREAT ABOUT THE NEW CASINO?

At the new Ladbrokes Casino you'll enjoy the ultimate gaming experience. All of your favorite classic table games feature alongside epic slots, including Marvel-branded games and jackpots that offer huge rewards.

 Using cutting-edge technology and design from leading software provider Playtech, Ladbrokes Casino games benefit from high-tech 3D animations and sounds with a wide range of table and card games besides hundreds of slots.

HOW DO I START PLAYING AT LADBROKES CASINO?

To Register:

Just click the 'Join' button on the top of any page to fill in the registration form, or click here.

To Fund Your Account:

Once registered and logged in, you can fund your balance by simply clicking on the Banking/Deposit button.

Register your card or choose any other payment method and make a transfer to your Casino wallet. Once you fund your Ladbrokes Casino balance, the funds will automatically credited to your account.

To Start Playing:

To start playing just click 'Play Now' on any game.  You can also browse through a list of our games by category from the Ladbrokes Casino homepage.  Alternatively, you can log in to play directly from our website by clicking any individual game icon.

I ALREADY HAVE A LADBROKES ACCOUNT, DO I HAVE TO OPEN A NEW ACCOUNT?

No need, you can use your current username and password to log in to Ladbrokes Casino.

I FORGOT MY CUSTOMER ID AND/OR PASSWORD

Please head to My Account to retrieve your Password or Customer ID.

IS ANYONE ALLOWED TO PLAY ONLINE AT LADBROKES CASINO?

By opening an account with us and/or by using the website/application, you must be at least 18 years of age and above the legal age for gambling for the jurisdiction in which you reside.

IS IT SECURE TO USE MY CREDIT CARD AT LADBROKES CASINO?

We employ security measures to protect your Information from access by unauthorized persons and to prevent unlawful processing, accidental loss, destruction and damage. Protection of your Information, including your registration details and any debit or credit card information you provide to us, is a priority for us. Data on our secure pages is encrypted using Secure Sockets Layer ("SSL") technology.

Our security certificate is issued by Thawte and we use SSL 128 bit key encryption.

HOW CAN I WITHDRAW MY WINNINGS?

To withdraw money from your account, go into Banking and select Withdraw. You can then choose the method that suits you best.

WHAT IS A "PENDING WITHDRAWAL"?

When you request a withdrawal, it is processed by Ladbrokes Casino and then credited to your bank/e-wallet account.

Whilst the withdrawal is being processed by us, it is in a held status. As long as the withdrawal is in a held status you will be able to request for it to be cancelled.

You can check if your withdrawal is held via the Statement section on 'My Account'. Withdrawals are generally held for 3-6 Business days between Mondays – Fridays.

CAN I WITHDRAW MY BONUS BALANCE?

As a general rule the bonus balance, unlike the real balance, carries wagering requirements that must be fulfilled. These requirements will be detailed in every promotional offer.

Once the requirements are fulfilled, all winnings accrued from this bonus will be moved automatically into your real balance and will become available to withdraw. However, the bonus sum itself will be removed at such time.

IS IT POSSIBLE TO VIEW MY TRANSACTION HISTORY?

To view your history and progress, please log in and click on 'My Account'.  Then click on the 'History' tab where you will see transfers in and out of your Ladbrokes Casino wallet.

If you need additional assistance, please contact our support team here.

DO ALL BONUSES HAVE TURNOVER REQUIREMENTS?

In every promotion we will make the requirements very clear. Most bonuses will carry such requirements, though some promotions may not have turnover requirements, such as cash back offers, free spins and cash prizes.

Please refer to the specific terms of use for every promotional offer you receive.

CAN I CHANGE MY MIND AFTER I'VE PLACED A BET?

If you have placed a bet on our table games (i.e. Roulette, Baccarat, Craps or Blackjack), you need to double click on that specific game.  Your bet will be removed as long as the game has not started.

If you wish to remove unspent coins when playing Video Poker or one of our Slot Games, just click on the 'Cash-Out' button and monies will be credited back to your account.

HOW DO I KNOW THE GAMES ARE FAIR?

A basic concern for many first time online players is the issue of fairness and how we are able to provide truly fair game play.

We would never jeopardize our reputation, therefore we guarantee fair play at all times through the use of a certified and audited Random Number Generator (RNG), so you can rest assured that the operation of our games involves no human interference.

This is a standard industry system which ensures consistently random results, and has been extensively tested by running and analyzing thousands of game rounds. Our software is checked and tested on a regular basis to produce a gaming payout percentage.

Furthermore, Ladbrokes Casino is licensed by the Government of Gibraltar  and regulated by the Gibraltar Gambling Commissioner

WHAT HAPPENS IF I GET DISCONNECTED WHILST PLAYING LADBROKES CASINO GAMES?

You can be assured that if you are disconnected for whatever reason whilst playing any game on Ladbrokes Casino, one of two things will happen:

1. If you have not completed your hand when disconnection occurs, the game will

    continue from where you left off when you reconnect.

 

2. If you have completed your hand and the bank is playing its hand at the time of

   disconnection, the game will continue and the outcome will be seen when you

   reconnect.

The Casino systems are set up to react instantaneously to the games played, meaning that the final result is known by the computer the moment the 'Play' button is clicked. The seconds or minutes that the games take to 'run' are purely cosmetic for the enjoyment of the user.

I NEED FURTHER ASSISTANCE, WHERE SHOULD I GO?

You can contact our Friendly Customer Service department which is available around the clock.

Follow this link to get all the info you need.