Frequently Asked Questions

How do I remove content blocking?

Simply put, you need to verify that you are over the age of 18 with your network operator, and this usually means registering your credit card details with them. A guide on how to achieve this with each network operator can be found below.

Vodafone

You can remove content blocking on your Vodafone handset by using the Vodafone WAP service during the download process. Alternatively you can unblock your phone online, by calling Vodafone Customer Services, or in person at any Vodafone store.

Vodafone will deduct £1 from your credit card, but you will then receive £2.50 worth of credit on your mobile account. If you visit one of their stores, there is no need to be charged on your credit card, but you will need to bring a proof of your age, such as a UK driving license. If you have issues undertaking this during the download process please call Vodafone UK Customer Services for more information.

Please refer to the network operator contact information

Orange

On Orange UK you can remove content blocking on your handset by using the Orange WAP service during the download process. Alternatively you can unblock your phone by calling Orange Customer Services, or in person at any Orange store.

Orange will deduct £1 from your credit card, but you will then receive £2.50 worth of credit on your mobile account. If you visit one of their stores, there is no need to be charged on your credit card, but you will need to bring a proof of your age, such as a UK driving license. If you have issues undertaking this during the download process please call Orange Customer Services for more information.

Please refer to the network operator contact information

O 2

On O 2 UK you can remove content blocking via WAP during the download process. Alternatively you can unblock your phone by calling O 2 Customer Services, or in person at any O2 store.

O 2 will deduct £1 from your credit card, but you will then receive £2.50 worth of credit on your mobile account. If you visit one of their stores, there is no need to be charged on your credit card, but you will need to bring a proof of your age, such as a UK driving license. If you have issues undertaking this during the download process please call O 2 Customer Services for more information.

Please refer to the network operator contact information

T-Mobile

On T-Mobile UK you can remove content blocking via WAP during the download process. Alternatively, you can unblock your phone online, but you must register online with them first, or by calling their Customer Service Team, or by visiting one of their stores.

T-Mobile will deduct £1 from your credit card, but you will then receive £2.50 worth of credit on your mobile account. If you visit one of their stores, there is no need to be charged on your credit card, but you will need to bring a proof of your age, such as a UK driving license. If you have issues undertaking this during the download process please call T-Mobile Customer Services for more information.

Please refer to the network operator contact information

Virgin

On Virgin UK you can remove content blocking via WAP during the download process. Alternatively you can unblock your phone online.

Virgin will deduct £1 from your credit card, but you will then receive £2.50 worth of credit on your mobile account. If you visit one of their stores, there is no need to be charged on your credit card, but you will need to bring a proof of your age, such as a UK driving license. If you have issues undertaking this during the download process please call Virgin Customer Services for more information.

Please refer to the network operator contact information